Water, Coffee and Breakroom Items

As our products are perishable, all food sales are final. This includes Crystal Rock Premium Water, Vermont Pure Spring Water, Cool Beans Coffee Products and all other food items we sell. In the unlikely event that they might be damaged or spoiled during transit or delivery, Crystal Rock will replace any products in a subsequent delivery and refund you for the damaged items. To make sure that you are satisfied with the products you receive, please inspect the contents as soon as your delivery is made. Crystal Rock is not responsible for damage or loss as a result of products being delivered and unattended to by the recipient or for inability of a recipient to receive your products on the day you specify they should be delivered.

Printers, Copiers, Fax Machines, Digital Cameras, Monitors, Scanners and all other peripherals

These items are returnable within fourteen (14) days from the date of the invoice, if returned in the manufacturer's original box with all internal packaging, warranty cards, manuals and accessories included.


Crystal Rock office furniture may only be exchanged or returned for a full refund if the furniture is disassembled and in the original packaging (including all components and manuals) with UPC code within fourteen (14) days of purchase.

Ink and Toner

All ink and toner may be exchanged or returned for a full refund with the original receipt within thirty (30) days of purchase. The ink and toner can not be expired and must be in its original, unopened packaging.

Custom Items

Any type of custom made products such as promotional items or stamps are Non-Refundable. These special order and custom items cannot be returned or exchanged unless damaged upon receipt.

All Other Merchandise

All other merchandise (with the exception of custom ordered products) are returnable within sixty (60) days of the date of the invoice if returned in the original manufacturer's packaging (cannot be defaced) and in "as new" condition.