Crystal Rock may ask you for personally identifiable information such as your name, mailing address, telephone number, fax number and email address. For example, we request personally identifiable information when you register as a member of either web site or engage in an online shopping transaction. Crystal Rock will not collect any personally identifiable information about you unless you provide it to us voluntarily.
When you do provide us with personally identifiable information, Crystal Rock may:
We may also disclose to third parties aggregated or other information that does not identify you individually, such as how many customers viewed a particular product or web page, to conduct website analytics or to serve you targeted advertising.
Depending on permission we receive from you, Crystal Rock may contact you through the following methods for the following reasons:
In case you would like to remove or change some personally-identifiable information or contact permissions, you may do so by contacting our Customer Service Department via the ‘Contact Us’ link on the web site or by calling our customer service team. (Removing some or all of your personally identifiable information may limit your ability to access some or all of the features and services of our web sites.)
Crystal Rock may ask you for certain information (such as your credit card number and expiration date) when you order products through the web site. Crystal Rock may use this information for processing your order and may share this information with credit card processing companies and any other third party that may need the information in order for your order to be processed. These organizations have their own privacy and data collection practices.
Crystal Rock has no responsibility for these independent policies. In case you would like to remove or change some personal financial information, you may do so by contacting our Customer Service Department via the ‘Contact Us’ link on the web site or by calling our customer service team. (Removing some or all of your personally identifiable information may limit your ability to access some or all of the features and services of the web site.)
Crystal Rock may also automatically collect information about your use of the web site. For example, we may track the number of visitors to our web site by logging Internet Protocol (IP) addresses. We may keep track of what pages are visited on our web site so we can monitor the performance and usage of our web site. Also, we may pay attention to what visitors do and do not use on our web site in order to assess the effectiveness of our web site and modify our content or design appropriately. We may use a third-party service provider to collect, aggregate and report this information to us. Crystal Rock may use this information to analyze and enhance the web site, and may aggregate this information and share such aggregated information with sponsors and other third parties.
Crystal Rock may also collect other information related to e-mails, including activity in response to marketing and billing emails and aggregated or statistical information regarding use of those e-mails to improve product offerings, promotions and targeted advertising. If you do not want to receive promotional emails from us, you may do so by following the “unsubscribe” link on any promotional email from Crystal Rock or via the ‘Contact Us’ link on the web site. (Removing some or all of your personally identifiable information may limit your ability to access some or all of the features and services of our web sites.).
When you view the web site, we may store some information on your computer. This information will be in the form of a "cookie" or similar file and will help us in many ways. For example, cookies allow us to tailor the web site to better match your interests and preferences. With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.
The web site is not directed at individuals under thirteen years of age, and Crystal Rock does not intend to collect any personally-identifiable information from such individuals.
The web site may allow links to various other web sites. Crystal Rock assumes no responsibility for the information practices of sites you are able to access through the web site. These links to other sites do not imply affiliation or endorsement of a linked site.
Please keep in mind that whenever you give out personal information online: for example, via message boards or chat, that information can be collected and used by people you don't know. While Crystal Rock strives to protect your information and privacy, we cannot guarantee the security of any information you disclose online and you do so at your own risk. The importance of security for all personally identifiable information associated with our users and members is of utmost concern to us. Unfortunately, no data transmission over the Internet can be guaranteed to be secure. As a result, while we strive to protect your personally identifiable information, Crystal Rock can't ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your personally identifiable information, we will take reasonable efforts to ensure its security on our systems. Your account on the web site is password protected. We recommend that you do not divulge your password to anyone. Crystal Rock will never ask you for your password in an unsolicited phone call or email. Ultimately, you are responsible for maintaining the secrecy of your passwords and any account information. Remember to sign out of your account on the web site and close your browser window when you have finished. This is to ensure that others cannot access your personal information and correspondence if your computer is accessible to others or if you share a computer with someone else or are using a computer in a public place like a library or Internet café.
We will post any changes to this Policy on the web site. You should visit this page periodically, because your continued use of the web site following the posting of changes to these terms will mean you accept those changes.